Terms & Conditions
This website is operated, edited and provided by By Lulla, part of Lilly Moon LLC. company, having its registered office at Office 705, 7th floor, Al Sheikha Mahara Ahmed, Al Ghurair Bldg, Al Muteena - PO box: - DUBAI - UAE. and registered at the Department of Economic Development of Dubai under the number 1310935, trade licence 793042.
Head office: LILLY MOON LLC - Office 705, 7th floor, Al Sheikha Mahara Ahmed, Al Ghurair Bldg, Al Muteena - PO box: - DUBAI - UAE.
Registered at the Department of Economic Development of Dubai under the number 1310935.
Trade licence N° 793042
Publishing director: Hélène Helffer
The entire website is an exclusive property of By Lulla. No reproduction or representation can be done without a preceding written consent from By Lulla. Despite the careful work done for the realisation of this website and its regular update, occasional errors might occur in certain provided information and/or presented documents. Unfortunately By Lulla cannot guarantee the exactitude, the precision or the completeness of available information on the website and therefore under no circumstances will the editor be held responsible for any errors. If you do notice any errors, please bring it to our attention via e-mail to: and we will then make sure to make the appropriate changes. By Lulla reserves the right to correct the content at any moment, without prior warning.
By Lulla, (“www.bylulla.com”) owns and operates this Website. This document governs your relationship with (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
The present general conditions of sale apply to all the orders placed with the By Lulla company for the whole of the articles and services proposed by the site by natural persons not business persons. Consequently, the fact for any person ordering a product offered on sale on the Internet site of By Lulla implies full and complete acceptance of these general conditions of sale that the Customer recognizes having been aware of before his order. By Lulla reserves the right to modify at any moment the present general sales conditions. Nevertheless, the General Sales Conditions applicable to the order placed by a Customer on the Site of By Lulla are those accepted by the Customer at the time of placing the order.
ARTICLE 1 : INTEGRALITY
The present General Conditions define the entirety of the obligations of the various parties. In this sense, the Customer is considered to accept without reserve the entirety of the provisions envisaged under these general sales conditions. By Lulla is for its part committed to respecting its role of retailer within the framework of the aforesaid conditions.
ARTICLE 2 : OBJECT
The present General Conditions have the aim of defining the rights and obligations of the various parties within the framework of the online sale of goods and services proposed by the By Lulla company to the Customer, from the order to the delivery, including payment and the use of services made available by By Lulla.
ARTICLE 3 : FIELD OF APPLICATION
The present General Conditions govern the sale of the products on the day of the placing of the order by the customer. They apply to all modes of placing of orders proposed by By Lulla, whether the order is placed by Internet or telephone.
ARTICLE 4 : ORDER
CAPACITY TO ENTER INTO CONTRACT
Every Customer of the By Lulla company declares that he has the capacity to enter into a contract on the conditions described hereafter, i.e. to be an emancipated minor or have reached legal majority.
By Lulla reserves the right to refuse any order by a Customer with whom there exists, or which appears during processing, a dispute, in particular a dispute over payment.
ACCEPTANCE OF THE CONDITIONS BY THE CUSTOMER
The present Conditions can be read directly on the site. On simple request of the Customer, they can also be sent by electronic mail. The act of the Customer's ticking the box "I accept the general sales conditions", before proceeding to secure payment, constitutes an irrevocable acceptance which can only be called into question in the extreme cases envisaged under the present general sales conditions under the paragraph "right of retraction". The Customer accepts by this act to having read and understood the present Conditions and to accept them.
The purchase by telephone also implies the acceptance of these Conditions which he recognizes to have read beforehand, and to have understood and accepted the conditions mentioned above.
PLACING OF AN ORDER
The individual Customer can place his order at By Lulla by Internet 24 hours a day, 7 days a week, or by telephone from Monday to Friday from 10am to 1pm and from 2pm to 6pm. The ordering process is composed of 6 successive stages. Once product selection has been carried out, and the basket validated, the Customer must:
clearly identify the products selected with the options of colors, sizes,… indicated on the site;
indicate the quantities requested;
identify himself, either by entering his Customer number and password which are strictly personal to him, or by giving all the information usually requested for an inscription online;
indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery, as well as possible restrictions of accessibility of the place of delivery (building, floor, door-codes, etc);
indicate the selected mode of delivery;
finally, indicate The selected mode of payment.
Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with By Lulla in a firm and final manner. Every order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and guarantees mentioned below. In every case, the supply online of the bankcard number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the site.
CONFIRMATION OF ORDER
An email is automatically sent to the customer in order to confirm the order provided that the email address indicated in the inscription form does not contain an error. The Customer must check the completeness and conformity of the information which he provides to By Lulla. The latter cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.
FOLLOWING OF THE ORDER
The Customer can at any moment check the status of his order by consulting the heading "My account" on the site. This following of the order makes it possible for the Customer to know the stage of processing of his order, but also the stage of sending or delivery of his parcels. By Lulla thus cannot be held accountable for the unavailability or errors that may affect the information supplied by its transporters. By Lulla endeavors nevertheless to make this information as clear as possible and to make the transport as reliable as possible with its transporters. The Customer can at any moment contact the sales department of By Lulla in order to be informed of the stage of his order.
PROOF OF THE ORDER
The computerized registrations, preserved in the information processing systems of By Lulla company under reasonable conditions of security, will be regarded as the evidence of the communications, the orders and the payments that have taken place between the parties.
The filing of the purchase orders and the invoices is carried out on a reliable and durable support which can be produced as proof.
ARTICLE 5 : INFORMATION ON THE PRODUCTS
CHARACTERISTICS OF THE PRODUCTS
The difference in perception of the forms and the colors between the photographs or graphics presented and the products cannot engage the responsibility of By Lulla. By Lulla will make its best efforts to ensure that the photographic representation of the products on the site is as faithful as possible. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. The description will mention what does or does not form part of the product. By Lulla will not accept any responsibility for any indirect loss connected to present facts, in particular, with regards to a trading loss, loss of profit, loss of opportunity, damage or expenses, which may occur because of the purchase of the products. By Lulla cannot be held responsible for any losses of data, files or of the damage defined in the preceding paragraph.
AVAILABILITY OF THE PRODUCTS
By Lulla is committed to delivering the orders received only within the limit of the stocks of the product available. In the absence of availability of a product or products, By Lulla is committed to informing the Customer as quickly as possible. Availability can vary during the same day according to the level of sales. By Lula carries out very frequent updates of availabilities, but cannot be held responsible if the stock is no longer the same as that which is indicated. More precise information can be given to the Customer by telephone and email. The unavailability of a product is mentioned on the product page concerned or in the shopping basket summary. Thus, Products may appear with the mention of delivery times, such as "in stock" or "immediate", "4 to 8 days", "1 to 2 week", "4 to 6 weeks", "Product not available" etc.
Delivery times indicated in the product page details are estimated times when the product(s) are not available in By Lulla stocks. They may thus be susceptible to variations for which the Customer will be informed by By Lulla in his order confirmation in the event of a minor delay or by email in the case of a more prolonged delay. By Lulla cannot be held accountable for the non-fulfillment of an agreed contract in the case of the product being out-of-stock or unavailable, of causes beyond control, of disruptions caused by partial or all-out strikes, in particular of the postal services, transport, and communications, flooding and fires.
ARTICLE 6 : PRICES
Prices are indicated in US Dollar and are inclusive of tax, and are applicable only on the date of the confirmation of order sent by the Customer. On an indicative basis, the prices on the site also appear in dollars and pounds sterling, but the price to be paid is in Dollar and is systematically indicated in a clear way before the confirmation of the order. The prices do not take account of delivery charges, gift wrapping, possible promotional offers and personal reductions, which will be indicated before the final confirmation of the order.
The prices take into account the UAE VAT applicable on the day of the ordering, and any change of the statutory rate of VAT will be automatically reflected in the price of the products presented on the site, at the date stipulated by the decree of application. However the prices cannot be modified once the Customer has placed his order. In the same way, if one or more taxes or contributions, in particular environmental tax is suddenly created or modified, whether it rises or falls, such a change will be reflected in the selling price of the articles present on the site.
The customer is also responsible for verifying the possibilities of importing ordered items with respect to the governing laws of the destination country. We recommend the customer contact their local customs authorities for further information.
ARTICLE 7 : PAYMENT
MEANS OF PAYMENT
The Customer can pay his order online by bank card: Carte Bleue, Visa and Eurocard / MasterCard. The Customer guarantees the By Lulla company that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer's account is done at the time of the processing of the order. By Lulla uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission on the Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via the.... bank, (name of the bank) which alone receives the banking information provided on the site at the time of the payment.
By Lulla company reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card being refused by officially accredited organizations or in the case of non-payment. By Lulla company notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled.
Within the framework of a procedure for checking orders intended to make sure that no one uses the banking co-ordinates of another person without his or her knowledge, the Customer may be requested to send proof of identity or proof of residence by email to By Lulla company. The order will be confirmed only after reception and checking by our services of the details sent. In the absence of reception of these elements within 15 day following the placing of the order, the order will be considered to be automatically cancelled.
The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by By Lulla does not act as an invoice. The Customer has the original of the invoice in his online account. The invoice does not come with the parcel. By Lulla preserves an electronic example of each invoice. In the case of a delivery to an address different from the billing address, the invoice for orders is only ever available in the Customer's online account.
TRANSFER OF PROPERTY
By Lulla remains owner of the Products delivered until their complete payment by the Customer. The provisions above do not prevent the transfer to the Customer of the risks of loss or deterioration of the Products during delivery as well as of the damage which they could cause.
ARTICLE 8 : DELIVERY
The geographical area of delivery for items from the By Lulla boutique is as follows: UAE - EUROPE - USA - ASIA
Rest of The world: The Customer can contact The By Lulla Customer services to have more information on delivery conditions to a specific country in the world.
Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to By Lulla. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer. By Lulla cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).
Orders placed online via the site are dealt with each day from Sunday to Thursday, except public holiday. By Lulla does its utmost to treat and dispatch any order received before 11am the very same day, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 1 or 2 business days. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below.
By Lulla informs its Customers that these delivery times do not include Fridays, Saturdays and public holidays. In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, By Lulla will dispatch the order as soon as of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order. An email is automatically sent to the Customer at the time of dispatch of the Products subject to the email address indicated in the inscription form not containing an error.
Transport times depend on the transporter chosen by By Lulla and the place of delivery.
By Lulla informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order.
By Lulla informs its Customers that these delivery times do not include Fridays, Saturdays and public holidays.
Delivery times may be considered to be the following:
If the products are available, the delivery period is equal to the dispatching time (dispatching times paragraph) plus transport time (transport times paragraph).
If the products are not immediately available, then delivery time equals dispatching time plus transport time plus times of delivery by By Lulla.
If it happens that initial delivery times cannot be met, a new delivery time will then be communicated to the Customer, according to the information available to By Lulla. In this case, an option for the cancellation of the order, with a refund or a credit, will be also made to the Customer.
DELIVERY METHODS IN UAE
Standard delivery by Courier service. (usual delivery time of 48h):
This method of delivery makes it possible for the Customer to receive his parcel within 48 hours. Deliveries are carried out from Saturdays to Thursdays morning, excluding public holidays. The charges involved for this option depend on the total weight and volume of the ordered articles.
The parcel is dealt with by courier service and is delivered upon being signed for at the delivery address indicated by the Customer. In the event of absence It will be at the Customer to reorganise the delivery with the courier service. In the event of non withdrawal within the time limits allowed by the transporter, the products will be returned to By Lulla which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.
METHODS OF DELIVERY OUTSIDE UAE
In Europe and abroad, delivery is carried out via various transporters: FEDEX, ARAMEX, FETCHR, DHL, etc. The charges involved depend on the country of destination, and the total weight and volume of the selected articles. The charges and delivery times are indicated to the Customer before the final validation of his order.
The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. It is requested from the Customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.
By Lulla offers its customers a gift-wrapping service.
RESPONSIBILITY OF THE CUSTOMER TO CHECK PARCELS UPON RECEPTION
By Lulla reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as By Lulla company of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a posteriori by By Lulla.
DELAYS IN DELIVERY RELATED TO THE TRANSPORTER
In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact by priority the transporter, to see whether the parcel is not about to be dispatched. If the need arises, the Customer must contact By Lulla Customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel. It can happen that parcels are mislaid by transporters. The times given by transporters require that the Customer declares the loss in the 10 days following the reception of the dispatch notice sent by By Lulla. Under these conditions, By Lulla accepts the responsibility of contacting the transporter concerned.
If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at By Lulla's expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, By Lulla will refund the amount paid for the products concerned lost by the transporter.
The Customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must notify By Lulla by email so that By Lulla can take the necessary measures as quickly as possible.
ARTICLE 10 : RIGHT OF RETRACTION, RETURN AND EXCHANGE
Within the framework of the sale by correspondence (without the simultaneous physical presence of the parties), the Customer has the right to a seven-day period to exert his right of retraction without having to pay penalties, except for the costs of returning the goods. This period begins as from the day of reception of the goods by the Customer.
The request to return the goods can be carried out:
Either by going to the By Lulla site to the heading "Details on Purchases" in My Account: simply tick the product and the quantities to be returned, explain the reason for the return and validate by clicking on the "Create a Return". The demand for the return will then be studied and replied to by mail. By Lulla will then send a return authorization number to be marked on the parcel, as well as the address for returning the items. - Or by contacting the By Lulla Customer Services, using the contact form, email or telephone, and they will indicate to the Customer the methods to be followed.
By Lulla recommends the Customer to return its products by courier service with registered delivery or insurance to the commercial value of the products, guaranteeing him, if necessary, the compensation for the products matching their real commercial value in the event of damage or loss of these goods. In all cases, the return is carried out at the Customer's own risk. It will be up to the customer to preserve any proof of return.
The returned products must be intact, in a perfect state for resale, and in original packing. They cannot have been worn, used or to have suffered even minimum deterioration, and in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged. This right of retraction is exerted without penalty, except for the transport charges which remain at the cost of the Customer. In the event of having exercised the right of retraction, the Customer will receive a voucher for the sums paid which can be used against the next order. This voucher is valid for 6 months and is available online in the Customer's account. The Customer can also ask for the sums paid to be refunded directly. In the event of a demand for repayment, By Lulla will make all effort to refund the Customer within 30 days.
ARTICLE 11 : GUARANTEES
By Lulla cannot deprive the Customer of the legal guarantee which obliges the professional seller to guarantee him against all consequences of the hidden defects of the item being sold. By Lulla cannot be held responsible in the event of the non-respect of legislation in the country where products are delivered. It is the responsibility of the Customer to check with local authorities the legality of importing and using the products and services being ordered.
ARTICLE 12 : RESPONSIBILITY
By Lulla cannot be held responsible in the event of non-observance of legislation in the country where the product is delivered. It is up to the Customer to check with the local authorities on the possibility of importing or using the products which he wishes to order. By Lulla cannot be held responsible for inconvenience and losses relating to the use of the Internet, in particular a breakdown in the service, the presence of computer viruses or external intrusions and more generally all cases defined by the courts as outside our control or committed by third parties.
Hypertext links may send out to other sites than that of the site. By Lulla refuses any all responsibility if the contents of these sites contravene any laws or rules in force.
ARTICLE 13 : FORCE MAJEURE
Neither of the two parties will have failed in its contractual obligations, insofar as their execution is delayed, blocked or prevented by circumstances beyond their control. Force majeure or circumstances beyond control will be regarded as that which are external to the two parties, unforeseeable, inevitable, independent of the will of the parties, and which could not be prevented by them, despite all reasonably possible efforts. The party affected by such circumstances will warn the other party within ten working days from the date on which the first party will have learnt of it.
The two parties will communicate with each other within a month, except if this is impossible due to force majeure, to examine the situation and reach agreement on the conditions under which the execution of the contract will be continued. If the force majeure case is of duration greater than three months, the present general conditions can be cancelled by the injured party. Force majeure, will be considered to include the following:
all-out strikes or partial ones, external or within the company, a blockage of supplies or transport for whatever reason, legal or governmental restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning, - breakdown of telecommunications or network works not under control of the Customer.
ARTICLE 14 : PERSONAL DATA
Visitors or Customers of the site have a constant right of access, modification, correction and suppression of the data which relate to them. At the time of customer inscription or ordering, or within the framework of other specific operations, By Lulla invites Visitors or Customers to receive its newsletters, its promotional offers, and / or to register to stay informed of its exclusive sales. At any time, the Visitor or Customer can modify his subscription through his personal account, or through the hypertext link appearing at the bottom of the offers received by email.
By Lulla is committed to taking into account the modifications of subscription and of withdrawal of subscription to its commercial emails within the shortest possible delay. By Lulla uses data acquisition systems such as cookies. Cookies are a computer file stored on the hard disk of the user's computer. Cookies make it possible to announce a preceding visit of the user on the site and to connect the user to his personal data left on the site, in particular in reference to his orders in course.
ARTICLE 15 : INTELLECTUAL PROPERTY
The entirety of the contents (texts, comments, works, illustrations, images, videos, graphics, sounds… including underlying technologies used) posted on this site is reserved under copyright and intellectual property rights for the whole world. For this reason, only private use is authorized, subject to different provisions which may be even more restrictive from the code of intellectual property. Any other use may constitute pirating and be sanctioned by the law covering intellectual property, except in the case of preliminary authorization by By Lulla. Any total or partial reproduction of the By Lulla company catalogue is strictly prohibited. Any person having an Internet site wishing to place on his site a simple link directly to the site must request authorization from By Lulla. An authorization given by By Lulla will not constitute an implicit agreement of affiliation and will not be in any case given on a permanent basis. By simple request from By Lulla, this link will have to be removed.
ARTICLE 16 : ENTIRETY OF CONDITIONS
A change of legislation, regulation or a decision of the court rendering invalid one or more clauses of these general sales conditions will not affect the general validity of these Conditions. Such a change cannot in any way make it possible for the Customer not to observe these general sales conditions. If a condition is not explicitly mentioned, it will be regarded as conforming to usage in the sector of mail order sales by companies based in UAE. Relations between By Lulla company and the Customer are controlled exclusively by the present conditions at the exclusion of any other condition appearing on the site.
ARTICLE 17 : DURATION AND APPLICATION
The present Conditions apply throughout the time of all online services offered by By Lulla company. They can be modified at any time by By Lulla. The Conditions applicable are those in force on the date of the registration of the order.
ARTICLE 18 : TERRITORIALITY AND APPLICATION LAW
The sale of products of By Lulla company are subject to UAE law. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between By Lulla and the Customer, even in the event of a plurality of defendants, will be, in the absence of mutual agreement, the exclusive competence of the tribunals of Dubai.